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Returns & Refunds

Cancel before dispatch for a full refund. After delivery we step in for three things: we sent the wrong item, it is defective, or it arrived damaged.

The standard

Wrong, defective or damaged

Returns are accepted only if we sent the wrong item, or it arrived defective or damaged.

Every skin is die-cut for one specific phone model, so a correct, undamaged skin that comes back cannot be resold to anyone else. Before dispatch, though, any order can be cancelled for a full refund.

  • Report it within 3 days of delivery.
  • Send clear photos or a short video showing the problem, along with your order number.
  • Keep the packaging until the claim is settled.
Covered

What we accept

We will replace or refund
  • Wrong item — a different design, or a skin cut for a model you didn't order
  • Print defects — smudging, banding, wrong colours, visible misprint
  • Cutting defects — cutouts misaligned with camera, ports or buttons
  • Damage in transit — torn, creased or scratched skin
  • Adhesive failure straight out of the packet
Not covered
  • Change of mind after delivery
  • Wrong phone model selected at checkout
  • Damage from incorrect application, stretching or heat
  • Normal wear after use, or a skin already applied and peeled off
  • Minor colour variation between screen and product
Process

How a claim works

  • 1. Raise it. Use the Report a problem form within 3 days of delivery with your order number and photos of what arrived — or email support@easewrap.in or call 9666656062.
  • 2. We verify. We review the proof, usually the same or next business day, and may ask for one more photo.
  • 3. Replacement first. Once verified, we cut and dispatch the correct skin at no cost to you — no return shipping to arrange, no deduction. This is the default resolution.
  • 4. Refund if you prefer. If you would rather have your money back, the refund is processed within 1–3 business days of verification to the original payment method. Bank posting times then apply.
  • Where the money goes. Every order is prepaid, so a refund always returns to the card, UPI ID or account the payment came from. We never ask for your card or UPI PIN to process one.
Related

Not shipped yet? Cancel instead

If the order has not shipped yet you do not need a return at all — ask us to cancel it. See the cancellation policy for the window and how to request it. Dispatch and delivery timelines are on the shipping policy page.

Last updated: 12 September 2026