Cancellation Policy
Cancel any order before it is dispatched and you get every rupee back. After dispatch it cannot be pulled back — only a wrong, defective or damaged delivery is refundable.
Before dispatch
Orders can be cancelled free of charge any time before dispatch.
We dispatch within 1–2 business days, so tell us quickly — once the skin is cut for your model and handed to the courier, the window has closed.
- Cancellations are free and full — no restocking fee, no deduction.
- A skin already cut for your model cannot be resold to anyone else, which is why the window ends at dispatch.
- If you wanted a different design or model, cancel and reorder rather than asking for a swap after dispatch.
Requesting a cancellation
- 1. Contact us fast. Email support@easewrap.in, call 9666656062, or message us on WhatsApp, with your order number.
- 2. We confirm. We check whether the order has been dispatched and confirm the cancellation in writing.
- 3. Refund. Every order is prepaid — we do not offer cash on delivery — so a cancellation before dispatch always means a refund. It is processed to the original payment method within 1–3 business days. Bank posting times then apply.
Once it has shipped
A dispatched order cannot be cancelled. Once it arrives, the only grounds for a refund or replacement are that we sent the wrong item, or it is defective or damaged — all covered by the returns & refund policy — report it within 3 days of delivery with your unboxing video, recorded in one take from opening the sealed parcel to the end (email it to support@easewrap.in with your order number), and we replace it, or refund you if you would rather. A correct, undamaged skin cannot be returned.
Refusing delivery is not a cancellation. The parcel returns to us at our cost, and the order is treated as delivered-refused rather than cancelled — write to us instead and we will sort it out properly.
Cancellations by us
We may cancel an order if a design is unavailable, your pincode is not serviceable, a price was listed in error, or an order looks fraudulent. You are told why, and prepaid amounts are refunded in full within 1–3 business days.
Last updated: 12 October 2026